ZengoMeet

ZengoMeet FAQ

Last Updated: September 29, 2026

General

What is ZengoMeet?

ZengoMeet is a self-hosted video conferencing platform. Calls run on infrastructure Zengo Hosting LLC controls directly, rather than being routed through a third-party conferencing platform.

How is ZengoMeet different from other video meeting platforms?

Two things in particular: it's self-hosted, so there's no third-party video platform sitting between you and your call, and it's built on open-source software rather than closed proprietary infrastructure. Guests never need to create an account to join a meeting.

Is ZengoMeet open source?

ZengoMeet is built on open-source software, used under its licenses. Zengo adds its own hosting, branding, moderator-code authentication, and features on top of that foundation.

Getting Started

Do I need an account to join a meeting?

No. Guests join with just the room link and a display name — no signup, no app install.

Do I need an account to host a meeting?

No separate account system. Whoever starts a room enters that room's one-time, 4-digit moderator code to claim host status; there's no email, password, or profile involved.

How do I become the moderator/host of a room?

Each room has a one-time, 4-digit moderator code. Entering the correct code grants you host controls for that room. The code is discarded once claimed and can't be reused by anyone else afterward.

What can a moderator do that a guest can't?

Moderators can mute or remove participants, end the meeting for everyone, control who's admitted from the lobby (if enabled), and turn on optional end-to-end encryption for the meeting via Security Options. Guests can fully participate in the call — audio, video, screen share, chat — but don't have access to these controls.

Will ZengoMeet disconnect me if I walk away, and can I log out?

If your browser tab is in the background, you haven't touched it for 30 minutes, and your microphone, camera, and screen share are all off, the tab title warns that you are about to be disconnected and you are disconnected about a minute later. A tab you are looking at, and anyone who is talking, showing video, or sharing their screen, is never disconnected. A moderator's hold on a room is also released automatically when their tab goes quiet.

Moderators can choose Log out (bottom-left corner during a meeting) to leave and end their moderator access, or Log out of this browser on the host page to forget saved host codes on that device. Guests have no account to log out of; leaving the call is enough.

What browsers and devices does ZengoMeet support?

ZengoMeet runs in the browser on desktop and mobile — no download or app install required. For the best experience, including full support for optional end-to-end encryption, use a recent version of Chrome, Firefox, or Edge.

Privacy & Security

Does ZengoMeet sell or share my data with third parties?

No. We don't sell personal information, and because ZengoMeet is self-hosted, your call isn't routed through or shared with an external video platform. See our Privacy Policy for the full breakdown of what's collected and why.

Does ZengoMeet use cookies?

No. ZengoMeet sets zero cookies. Session state, moderator authorization, and preferences (like your last-used camera or display name) are stored in your browser's local storage instead — a standard browser feature, not a cookie — and never leave your device unless it's part of the call itself.

Are my calls end-to-end encrypted?

Every ZengoMeet call is encrypted in transit by default — that's standard, always-on WebRTC behavior, not something you turn on. There's also an optional, per-meeting end-to-end encryption (E2EE) toggle a moderator can enable under Security Options, which changes who can decrypt your audio/video, not whether it's encrypted. E2EE is available on the Free plan. It requires a supporting browser (recent Chrome, Firefox, or Edge) and, once on, the meeting only works for participants whose browser supports it.

Who can see or access my meeting?

Only people you share the room link with — and, if you've enabled the moderator code and lobby, only people the host admits. ZengoMeet doesn't route your call through any third party.

Is ZengoMeet HIPAA compliant or SOC 2 certified?

Not currently. If your organization needs HIPAA or SOC 2 assurances, contact us at support@zengomeet.com to discuss.

Features

Does ZengoMeet support screen sharing and chat?

Yes, both are available on every plan, including Free.

Is there a whiteboard?

Yes — a collaborative whiteboard powered by Excalidraw is available on every plan, including Free.

Does ZengoMeet support breakout rooms and a lobby?

Yes, both are available on every plan, including Free. The lobby (waiting room) is off by default and is a per-meeting choice the host makes.

Can meetings be recorded?

Yes — local recording is available on every plan, including Free. The recording is saved directly to the recorder's own device, never to our servers, so Zengo does not receive or store it. Everyone in the meeting sees a notice when a recording starts, and a red REC label stays visible beside the room name for as long as it runs. Starting a local recording turns off end-to-end encryption for that meeting, since a recorder needs access to the unencrypted stream. Recordings are saved as WebM; you can convert one to MP4 or MP3 with our converter, which runs entirely in your browser. As with any recording, the person recording — not Zengo — is responsible for getting consent from participants under applicable two-party/all-party consent laws.

How many people can join a call?

Free meetings hold up to 10 participants, including the host. The limit is enforced on our own server, and a meeting that reaches it tells the next person it's full rather than failing silently. Business will offer higher participant capacity once it launches.

Pricing & Plans

What plans does ZengoMeet offer?

Free, Pro, and Business. See the pricing section on our homepage for what's included in each.

What's included in the Free plan?

Core video and audio calls, screen sharing, in-meeting chat, the collaborative whiteboard, breakout rooms, local recording, and an optional per-meeting lobby — with no account required for guests. See the pricing section for the full list.

What does Pro add?

Everything in Free, plus custom room branding (replace ZengoMeet branding with your own name and logo), calendar sync for scheduling, and priority support.

What does Business add?

Everything in Pro, plus AI meeting summaries and transcription, live streaming to YouTube, and higher participant capacity.

Is there a free trial for paid plans?

Pro and Business aren't billable yet — pricing and billing for those plans are still being finalized, so there's nothing to trial yet. Check the pricing section for current availability.

Troubleshooting

My camera or microphone isn't working — what do I do?

Check that your browser has been granted camera/microphone permission for the site (look for a camera icon in the address bar), that no other app is currently using the device, and that you've selected the right device under the in-call settings menu. Refreshing the page after granting permission usually resolves it.

The page isn't loading — what should I try first?

Refresh the page, and confirm you have a working internet connection. If you're on a restrictive network (corporate, school, or hotel Wi-Fi), it may be blocking the ports ZengoMeet's media server uses; trying a different network can help confirm that.

I can't connect to a meeting — is something down?

Contact us at support@zengomeet.com and let us know what you're seeing.

Who do I contact for support?

Legal & Company

Where can I read the full Terms of Use and Privacy Policy?

Terms of Use · Privacy Policy

Who is behind ZengoMeet?

ZengoMeet is operated by Zengo Hosting LLC.